Case Studies
Success Stories
Discover how businesses across industries have transformed their customer experience with CognitoChat.
E-commerce
E-commerce Retailer Increases Conversions by 35%
How a leading online fashion retailer implemented CognitoChat to improve customer service and boost sales.
Key Results:
- 35% increase in conversion rate
- 42% reduction in support tickets
- $1.2M additional revenue in 6 months
Financial Services
Financial Services Firm Reduces Response Time by 80%
A financial advisory firm's journey to automating client inquiries and improving service efficiency.
Key Results:
- 80% reduction in response time
- 24/7 client support coverage
- 95% client satisfaction rating
Healthcare
Healthcare Provider Streamlines Patient Inquiries
How a healthcare network improved patient experience with AI-powered chatbot assistance.
Key Results:
- 60% decrease in call center volume
- Improved appointment scheduling efficiency
- Enhanced patient satisfaction scores
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